Terms & Conditions

1. Use of Website

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By accessing and using this website, you agree to comply with and be bound by these Terms and Conditions. These terms may be updated at any time without prior notice.

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2. Product Descriptions

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We strive to ensure all product information, including flavors, sizes, pricing, and descriptions, is accurate and up-to-date. However, slight variations may occur due to the handmade and artisanal nature of our goods.

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3. Order Processing

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Orders are subject to availability and acceptance. Custom and specialty orders require advance notice as outlined in our ordering policy.

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4. Pricing & Payment

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Prices are listed in USD and are subject to change without notice. Full payment is required at the time of order. We accept major credit/debit cards and secure digital payment methods.

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5. Cancellation Policy

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Cancellations for standard orders must be made at least 48 hours before the scheduled pickup. Custom orders may not be eligible for cancellation once ingredients or labor have been dedicated to production.

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6. Refund Policy

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Please see our Refund Policy page for full details. In summary, refunds are considered on a case-by-case basis for quality-related issues reported within 24 hours of pickup.

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7. Intellectual Property

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All website content, including logos, photography, designs, and text, is the property of Es Pastry House LLC and may not be copied, reproduced, or used without prior written permission.

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8. Limitation of Liability

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Es Pastry House LLC is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.

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9. Governing Law

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These Terms are governed by and construed in accordance with the laws of the State of Ohio (or your business's official location, if different), without regard to conflict of law principles.